Viator

Please read the booking conditions carefully as they incorporate the basis on which bookings are accepted.

Product Validity:

Products are valid as per the dates displayed on the brochure pages.

Payment:

Credit cards accepted: Mastercard, Visa and American Express.
Viator do not charge a service fee for processing credit card payments.
Full payment by credit card is required to make a reservation.
Payment will be listed as VIATOR on the credit card statement.

Correct Spelling of Names, Titles:

All names, titles and initials of those traveling should be correctly given at the time of booking. Changes cannot be made at a later date.

Modifications/Amendments:

All requests for modifications/amendments must be directed to the Viator Customer Service Department who will implement the request. The first two requests will not attract a fee; subsequent requests will attract a fee of 25.00 per booking. The amendment fee will be charged in the same currency as the booking transaction.

Refunds:

5.1.		Prior to Departure
		Please refer to the cancellation fees listed at section 6 below.

5.2.		After Departure
		No refunds are available once a tour is commenced or in respect of any package, accommodation, meals or any other services utilized.

Cancellation Charges:

Canceling a booking with Viator may result in cancellation fees being applied. Viator will charge cancellation fees as stated below in Sections 6.1 to 6.5. Additional fees may be levied by the individual supplier/operator above and beyond the fees outlined below. When cancelling the booking you will be notified via email, facsimile or telephone of the total cancellation fees.

6.1.

Packages (Including Accommodation):

6.1.1		Greater than 45 days of departure, 10% of the total package price.
6.1.2		Within 45 to 30 days of departure, 20% of the total package price.
6.1.3		Within 29 to 14 days of departure, 30% of the total package price.
6.1.4		Within 13 to 8 days of departure, 50% of the total package price.
6.1.5		Within 7 to 0 days of departure, 100% of the total package price. (Included event and attraction tickets attract a fee of 100% at any time as per Section 6.4)
6.1.6		(If a Package booking is during a special event period [including but not limited to Trade Fairs, Public or National Holidays, School Holidays, New Year, Thanksgiving, Christmas, Easter], any cancellation will attract a fee equal to 100% of the total package price).

6.2.

Short Duration Tours (Duration = 1 Full Day or less):

6.2.1		Greater than 6 days of departure, 10% of the total tour price.
6.2.2		Within 5 to 3 days of departure, 50% of the total tour price.
6.2.3		Within 2 to 0 days of departure, 100% of the total tour price. (Included event and attraction tickets attract a fee equal to 100% at any time as per Section 6.4).

6.3.

Extended Duration Tours/Cruises/Rail Tours (Duration = 1 or More Overnight Stays):

6.3.1		Greater than 45 days of departure, 10% of the total tour price.
6.3.2		Within 45 to 30 days of departure, 20% of the total tour price.
6.3.3		Within 29 to 14 days of departure, 30% of the total tour price.
6.3.4		Within 13 to 8 days of departure, 50% of the total tour price.
6.3.5		Within 7 to 0 days of departure, 100% of the total tour price. (Included event and attraction tickets attract a fee equal to 100% at any time as per Section 6.4).

6.4.

Events and Attractions:

6.4.1

Any cancellation on event and attraction tickets/passes attract a fee equal to 100%.

6.5.

Transfers:

6.5.1

Any cancellations on transfer bookings attract a fee equal to 100%.

Passports/Visas:

It is the responsibility of all passengers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are required. As visa and health requirements are subject to change without notice, it is recommended that verification prior to travel be made of existing foreign visa and health requirements.

Prices:

Prices are per person, unless otherwise specified. Prices are based on the local tariffs at the time of quoting converted at the prevailing foreign exchange rate. Price quotations are subject to change without notice until a booking has been confirmed.

Not Included:

Any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax.

Tips/gratuities to tour directors, drivers, and local guides; passports; visa; baggage and personal insurance; beverages and food not listed under inclusions in the travel product (these items are billed to you before leaving the hotel/restaurant); and all other items of a personal nature.

10.

Accuracy:

We check and recheck facts about the travel product offered to ensure accuracy. When we are told in advance of a significant change to a booking, we notify the consumer/travel agent/distributor.

11.

Accommodation:

Those hotels listed will be used on most tours and packages. If a change is made for any reason, every effort will be made to ensure hotels used will be the equivalent of those shown.

Please note that it is standard policy that hotel rooms are not available for check-in before 2.00pm on the date of arrival.

12.

Travel Insurance:

We strongly recommend that, at the time of the booking, a comprehensive travel insurance policy be purchased.

13.

Baggage:

Due to limited space on motorcoach tours, we ask tour members to carry one bag per person on each tour. Wheeled carry-on bags are not suitable as hand luggage on motorcoaches.

14.

Travel Voucher(s):

Viator vouchers for each booking segment will be provided.

15.

Booking Arrangements:

In all booking arrangements, the person making the booking shall be deemed to have accepted the booking conditions on behalf of the persons named in the booking. The contract will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of Viator.

16.

Our Responsibility:

Tour members, acknowledge by their acceptance, that Viator, its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual tour members shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours. Further, Viator, its agents and suppliers accept no responsibility for any sickness, pilferage, labour disputes, machinery breakdown, government restrains, acts of war and terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. Viator reserves the right to cancel, change or substitute any service and to decline to accept or retain any tour members at any time for any reason including, without limitation, insufficient number of participants. The sole responsibility of any airline used in any tour is limited to that set out in the passenger contract evidenced by the ticket. Any ARC or IATA carriers shall not be liable for any inconvenience, loss or damage, injury, accident, delay or irregularity which may be occasioned by reason of defect or through the acts or omissions of any person or company performing or rendering the services, responsible for any changes or increased costs incurred by passengers as a result of the cancellation of services due to be provided by its agents or suppliers for any reason including, without limitation, insufficient number of participants. All travel documents/vouchers are issued subject to the terms and conditions specified by Viator, its agents and suppliers.